Frequently Asked Questions
- How do I register?
- What is the difference Step 1 and Step 2?
- How much does it cost to register?
- I completed Step 2 registration but didn't see where to enter my payment information?
- How do I update my contact information?
About the Merchandise
- Where do all the items comes from?
- What kind of guarantee do you offer?
- How do I find an item that I am looking for?
- What is a Buyer's Premium?
- How do I change or cancel a bid?
- How do I bid?
- How long is the auction open for bidding?
- How do I know if I won my bid?
- How do I pay for my items?
- How long do I have to pay for my items?
- What type of payment do you accept?
- Are there any special circumstances that may affect paying for items?
- How long after I pay can I expect my items to ship?
- Do you offer a Lay Away program?
Buy It Now
Terms & Conditions
How do I register?Users can register for the site by clicking the "Register for Free!" button at the top of the page and completing either Step 1 or Steps 1 & 2 of the registration
What is the difference Step 1 and Step 2?Step 1 registration requires your Name, Email, and selected Username and gives you access to view the auction activity, you CANNOT bid. Step 2 will require additional information such as Billing and Shipping addresses and will give you full access to the site and the ability to bid on items.
How much does it cost to register?There is no cost to register for the site, registration is FREE.
I completed Step 2 registration but didn't see where to enter my payment information?Registration is FREE and you are not required to enter any payment information when registering. The only time you will be asked to provide payment details is at check out, if you are the winning bidder of an item and/or if you are asked to pay a deposit which may be placed by security for if you are a new bidder with a high dollar amount of bids; there is a question on your billing or shipping address; or a past invoice had not been paid.
How do I update my contact information?As part of the terms and conditions of sale, users are required to maintain contact information (e-mail address, mailing address, and phone number) up-to-date. Updates can be made by the user by clicking on the 'My Account' tab on the menu bar, logging on, then clicking 'View/Edit Your Personal Information'.
Where do all the items comes from?
Our merchandise comes from many different venues. U.S. Auction Online is where various agencies and businesses liquidate their inventory due to a surplus, bankruptcies, personal estates, close-outs and more.
What kind of guarantee do you offer?
All items are guaranteed as described. Please read the Terms and Conditions of the auctions for more details if you haven't done so already. We guarantee artist hand signatures, watch make, and gem descriptions. We do guarantee that all property is free and clear of any liens, however condition, grade, quality, or value is not guaranteed. Please review the item descriptions and pictures carefully.
How do I find an item that I am looking for?
We have organized our online auction to make it easy to search a particular item. The list of categories are on the left. There may also be sub-categories. For example, if you are looking for a diamond ring, click on Jewelry and the sub-categories will show and you then can click on "Diamond Rings". You can also use the search bar at the top of the page and put in key words like Diamond rings, or Rolex.
What is a Buyer's Premium?
Many companies like auctions add a percentage to the final bid to offset costs which help bring in high quality merchandise with no or little reserves. U.S. Auction Online has a 19% Buyer's Premium.
How do I change or cancel a bid?
When you place a bid, you are entering a binding contract. However, if you place a bid and would like to retract that bid, we will retract that bid up to 24 hours before the auction closes. This is for 1 bid only. You must contact us 24 hours prior to the auction closes and there will be no legal consequences. It is recommended that bidders research an item before placing a bid.
How do I bid?
To bid in our auction you must first register. Until the auction is opened, you can only view the items. When the auction is opened, there will be a button for you to click on and bid.